Warranty & Returns
Warranty Policy
We warrant our products against manufacturing defects for two years from the date of purchase. During that period, we will replace or repair (when returned to the factory) products that fail under normal use.
Every frame and rim carries a unique product life code. Keep your dated receipt as proof of purchase. The standard warranty is not transferable and applies to the original owner only.
Coverage
| Product group | Warranty |
|---|---|
| Frames and wheelsets | 2 years |
| Components and accessories (handlebars, stems, seatposts, saddles, etc.) | 1 year |
| Hubs and rear derailleurs | 6 months |
What the warranty does not cover
- Normal wear and tear: bearings, spokes, nipples, brake pads, tires, inner tubes, cassettes, freehub bodies, pawls, rim tape, seals, etc.
- Damage caused by accidents or external force (crash, impact, squeezing, etc.), misuse, or improper use and maintenance
- Modified products, and installation of parts or accessories not originally intended for, or not compatible with, the product
- Parts not designed for carbon or alloy wheels
- Surface finish and cosmetic treatments (anodizing, decals, etc.)
- Crashed carbon frames
- Tire pressure exceeding 140 psi
- Repairs performed by anyone other than us or an authorized technician — unauthorized repair voids the remaining warranty
- Products marked "used", "sale" or "experimental"
- Consequential or incidental damages, where applicable by law
How to make a claim
Contact us at ellie@og-evkinbike.com as soon as you find a quality problem, with your order number, dated receipt, product life code, and photos or videos of the issue. Please do not repair the product privately — unauthorized repair voids the warranty.
- Manufacturing defect within 60 days of delivery: we replace the product and cover the shipping cost.
- Manufacturing defect after 60 days: we replace the product; the product owner is responsible for shipping costs.
- Crashed carbon frames: even outside warranty, we may offer a discount on replacement parts. Contact us for a quote.
Refunds and Exchanges
Returned items are subject to inspection by our returns team; packages with unacceptable damage from transportation may be rejected. Contact us within 3 working days of receiving the package, with as much proof as possible (photos, videos, etc.). We will support a return or replacement and send instructions once we receive the items.
- We process the refund for the item and the return shipping cost within 3 business days after we receive the returned items.
- If you refuse delivery for personal reasons, you bear the freight incurred during transportation.
- For returns or exchanges for personal reasons, you bear the corresponding costs — including shipping and any duties for goods shipped from China, or delivery and return fees for goods shipped from an overseas warehouse.
- Refund amounts are based on the USD amount of the order; exchange-rate differences caused by the refund process are not covered.