FAQ

Frequently Asked Questions

Have questions about ORGE products, customisation or wholesale cooperation? Find answers to common questions below, or contact our team to discuss your project.

1. OEM & ODM Services

Q1. Does ORGE offer OEM and ODM services?

Yes. ORGE works with bicycle brands, retailers, dealers and distributors on OEM/ODM projects. Depending on the product, options may include custom branding, paint finishes, specifications and packaging. Contact us to discuss your requirements and available solutions.

Q2. Can I customise products with my own brand logo?

Yes. Logo decals and other branding options are available, subject to the selected model and project requirements. Please share your logo files and preferred design so we can confirm the available options.

Q3. Can I customise the paint finish or product specifications?

Yes. Custom paint finishes and selected specification adjustments may be available depending on the product. Share your design preferences and technical requirements with our team for a feasibility review.

Q4. Can ORGE develop custom moulds or new products?

We can discuss custom mould and new product development projects based on your design concept and requirements. Feasibility, development scope, tooling costs and timelines are subject to project evaluation.

Q5. What is the difference between OEM and ODM?

OEM generally involves manufacturing products according to your specifications, while ODM typically starts with existing product designs that can be adapted to your brand and requirements. ORGE supports both customisation of existing products and new mould development for customised products, with feasibility, development scope and costs assessed on a project-by-project basis.

2. Products & Specifications

Q6. What products does ORGE offer for wholesale and OEM/ODM cooperation?

ORGE offers bicycle components, including frames, wheelsets, handlebars, forks and components. Contact us for the latest product catalogue, specifications and available configurations.

Q7. Where can I find product specifications and compatibility information?

Specifications are provided by product model and may include dimensions, materials, weight, geometry and compatibility details, where applicable. Please refer to the relevant product page or contact our team for additional technical information.

Q8. Can I request technical documents before placing an order?

Yes. You can request available technical specifications and relevant product documentation to help evaluate product suitability for your market and application. Document availability depends on the selected model and your requirements.

3. Quality & Testing

Q9. How does ORGE manage product quality?

Quality requirements and inspection arrangements depend on the product and order specifications. If you have specific quality standards or inspection requirements, please share them with us so we can review them before confirming your order.

Q10. Can I request test reports or certification documents?

Available test reports and certification documents depend on the product model, applicable standards and document scope. Please let us know your target market and requirements so we can confirm what documentation is available.

4. Orders & Pricing

Q11. What is the minimum order quantity (MOQ)?

MOQ varies by product, order quantity and customisation requirements. Contact us with your selected models and estimated quantities, and our team will confirm the applicable MOQ.

Q12. Can I order samples before placing a bulk order?

Sample orders can be considered on a case-by-case basis, depending on product availability and project requirements. Please contact us to confirm sample availability, pricing and shipping arrangements.

Q13. How can I get a wholesale or OEM/ODM quotation?

Please share the products you are interested in, estimated order quantities, target market and any customisation requirements. Our team will review your enquiry and provide a quotation based on your project scope and order details.

Q14. How long does production take?

Production lead times vary depending on product availability, order quantity, customisation requirements and production scheduling. The estimated lead time will be confirmed during the quotation and order confirmation process.

Q15. Can I customise the packaging for my brand?

Custom packaging may be available depending on the product and order requirements. Please share your packaging preferences and branding needs so we can assess the available options.

5. Shipping & After-Sales

Q16. Does ORGE ship internationally?

We work with international customers and can discuss shipping arrangements based on the destination, shipment size and order requirements. Please provide your delivery country or postcode when requesting a quotation.

Q17. What warranty and after-sales support does ORGE provide?

Warranty coverage and after-sales arrangements are subject to the applicable product warranty terms. Please refer to the relevant warranty policy or contact our team for details about your selected product.

6. Dealer & Distribution

Q18. Does ORGE work with bicycle shops, retailers and distributors?

Yes. We welcome enquiries from bicycle shops, retailers, wholesalers, distributors and bicycle brands interested in working with ORGE. Contact us to discuss your business needs and potential cooperation opportunities.

Q19. How can I become an ORGE dealer or distributor?

Tell us about your business, target market, product interests and estimated purchasing volume. Our team will review your enquiry and discuss suitable cooperation options.

Q20. Does ORGE offer exclusive distribution opportunities?

Exclusive distribution opportunities can be discussed based on the target market, business plan, expected sales volume and cooperation terms. Please contact us to discuss your market and distribution proposal.